Meaningful Use Help Desk for 2017: Q&A

Q:   How many providers are being helped through the Medicaid Meaningful Use (MU) Assistance Program (i.e. the MU Help Desk):

A:  In 2016, Purdue Healthcare Advisors assisted 123 organizations, representing approximately 900 providers in Indiana through the MU Help Desk. We are contracted with the Indiana Family and Social Services Administration (FSSA) to assist  up to 150 organizations in 2017, so there’s still room to enroll. If you are with an FQHC, RHC, CMHC, CHC or other organization that has never participated in MU, you could be missing an opportunity for incentives! Please reach out to us! 

Contact us to determine eligibility if you are a pediatrician or nurse practitioner and have not yet participated. We'll also want time to verify eligibility if you are a provider who may be close to the 30% volume threshold.

If you don't quality for assistance, we may still be able to help. PHA provides help with MIPS, PCMH recognition, Medicare MU attestation support, hospital MU assistance, etc., on a fee-for-service basis. Contact PHA's Natalie Stewart to discuss options.

Q:  Who is eligible to participate in the program in 2017?

A:  Providers eligible to benefit under this grant are Indiana-based, ambulatory organizations that are practicing in:

  • small groups/independent practices;
  • Federally Qualified Health Centers (FQHCs);
  • Community Health Clinics (CHCs);
  • Rural Health Clinics (RHCs);
  • Community Mental Health Centers (CMHCs); or
  • ambulatory practices employed by a Critical Access Hospital (this is new for 2017!)


...participating in the Meaningful Use programs under Medicaid or Medicare* (must be actively billing Indiana Medicaid for services).


*For Medicare providers, this is assistance for the Advancing Care Information (ACI) category under MIPS, which replaced the Medicare MU program beginning in 2017. 

Q:  What basic services are provided by PHA to participants of the program?

A:  Through funding provided by the Indiana Family and Social Services Administration (FSSA) for the MU Help Desk program, PHA provides a dedicated Quality Services team advisor to directly assist each participating provider — both remotely and on-site, as needed — with:

  • metrics monitoring and planning/assistance in completing of yes/no objectives & help in mitigating specific barriers and challenges in meeting the measures
    • Includes an MU-compliant security risk assessment by our Security Team.
  • audit documentation guidance
  • attestation preparation & attestation day support
  • subject matter expertise into the nuances of MU requirements 

Q:  If organizations need any other services, can PHA help?

A:  As part of the grant, PHA plans to provide the following additional services for select organizations based on need:

  • External Vulnerability Scan
  • Technology Wellness Check
  • Audit Documentation Review (of previous year MU submission)
  • EHR Optimization services
  • MIPS-ACI assistance  (for Medicare MU organizations) 

Q:   Can providers still submit to do Adopt-Implement-Upgrade (AIU) for MU Program Year 2016?

A:  The deadline for Indiana providers is dependent on the state’s implementation of the CoreMMIS system.  It’s been delayed until mid-January at the earliest. So there is still time to qualify to do AIU for Program Year 2016, if you meet the volume requirements between either of the following two time frames:

  • Previous Calendar Year  (of the program year)
    • CY2015 for program year 2016
  • 12 mos. preceding Attestation Date
    • What day are you completing the attestation?  Use rolling 12 mos. prior to that date
      • g.:  Completing attestation submission on 12/19/2016?  Use timeframe of 12/19/2015-12/18/2016 

Q:  Will there be some providers who are still attesting to MU at the same time they are reporting for MIPS? 

A:  Yes, a provider who is participating in the Medicaid MU program, but also bills Medicare Part B and wants to avoid possible negative payment adjustments under MIPS, will need to report to both the Medicaid MU and MIPS programs.  Both of these programs have distinct and different requirements that must be met to comply with each. 



Above graphic shows members of the MU Help Desk Team: Natalie Stewart (bottom center); Patty Rose and Mary Ann Parilla (left-to-right second row); Jennifer Anglin (far left) and Wayne Fischer (far right); Leigh Ann Griffin, Tatlin Resetich and Tamara Finn (left-to-right top tier).

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