The Lean Practitioner is the entry course in the Lean First certification track offered by Purdue Healthcare Advisors. A Lean Practitioner plans, delivers and facilitates-to-closure Kaizen and Rapid Improvement Events (RIEs). Each four-day public workshop has a maximum enrollment of 12 participants.
If you are a process improvement professionals who already has a demonstrated understanding of introductory lean tools and concepts, and wants to advance your skills, see Lean Practitioner Accelerator.
To achieve the Lean Practitioner certification a participant must:
- Complete required pre-work before attending a four-day training event. This includes identifying an area and challenge where you will run a lean improvement event.
- Complete four (4) days of classroom training. You must attend all four days.
- Pass an examination given during the fourth day of training.
- Complete a training evaluation survey to help us improve our service.
- Be lead facilitator on at least one (1) lean Rapid Improvement Event (RIE), which will include preparing for, delivering and facilitating the event to a successful close.
- Participate in remote coaching calls and webinars. A preliminary schedule will be created with your instructor on the fourth day of training.
- Participate in Purdue’s online Community of Practice for Operational Excellence in Healthcare You will learn more about this on your first day of training.
- Keep a journal and develop other habits of reflective practitioners to get the most from your lean experiences. More on this in the first day of training, including a journal.
PERFORMANCES OR TOP-LEVEL COMPETENCIES
The Lean Practitioner will develop and demonstrate the following competencies:
- Prepare for, deliver, and facilitate to closure 1-5 day Kaizen events, including complex events that involve rapid experiments without supervision.
- Identify, assess and facilitate teams to implement improvements for all the elements of PHA’s framework for a lean service cell, including demand; flow dynamics (push/pull and one-piece/batch); standard work for all key roles; 5S (sort, straighten, shine, standardize and sustain); and visual management for both work in progress and control.
- Identify and take action (Kaizen, PDCA, just do it) to eliminate all 8 forms of waste, including defects, over processing, waiting, non or under-utilization of talent, transportation, inventory, motion, and excess processing.
- Identify the need for, and provide coaching and just-in-time training on, lean principles and tools to value-stream owners, process owners and staff engaged in lean improvement. This includes participation in gemba walks and lean daily improvement.
OVERVIEW OF CORE TRAINING
Four days of classroom-based training start participants off developing the competencies of lean practitioners. The focus is on learning facilitation rather than training delivery. Participants engage in active learning including journaling and learn-by-doing.
The curriculum is focused on PHA’s A3 problem-solving process, which includes three stages — scope, solve and sustain — and nine steps as follows:
- Day One: Clarify the challenge; model the current state; and define the future state
- Day Two: Identify key gaps using lean thinking
- Day Three: Develop balanced solutions; run simple experiments; define a completion plan; hardwire essential behaviors; and initiate daily improvement
- Day Four: Work with your PHA Lean Coach and learn how to run Rapid Improvement Events
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