Lead Advisor, Lean Healthcare
Meng Hsiang "Cotton" Chou serves as a Lead Advisor, Lean Healthcare for Purdue Healthcare Advisors at Purdue University. In this role, he teaches and advises hospitals and healthcare agencies throughout Indiana and the Midwest to adopt lean methodologies. Cotton also lends his process-improvement expertise to I-HOPE, a statewide opportunity designed to address the effects of health disparities
Cotton is a native of Taipei, Taiwan, who arrived in the United States at age 26 to study architecture. He practiced architecture in Boston where he earned his license, and then in Edmonton, Canada. He later worked for the Government of Alberta's (GOA) Health Department for more than nine years to help enhance the public healthcare system through Lean Six Sigma (LSS) Methodology across the entire province. Cotton contributed to the development of LSS Learning curriculum for the GOA Learning Center as well as taught and certified many governmental employees.
In 2019, Chou was appointed by Mercy Fort Smith Hospital/Clinic as Director of Performance Excellence to design and develop lean enterprise and deploy and execute a cultural transformation within main hospital and four rural hospitals as well as 41 primary care clinics to create a true north, people centric, value-based healthcare system, and improve its service delivery.
Cotton earned a bachelor's degree in architecture from Wentworth Institute of Technology, and an MBA from the University of Herefordshire in England. Cotton holds certifications as a Lean Six Sigma master black belt, ISO QMS 2008 P. auditor, associate in project management (CAPM) certificate of completion, and LEED Green Building Strategies and Green Associate (LEED GA).
Chou and his spouse have resided in Indiana since 2021 and live in Bloomington with their two dogs, Goku and Gohan.