Lead Advisor, Lean Healthcare
Nathan Dolan, MHA, PCMH CCE, SSGB, LPC, serves as Lead Advisor, Lean Healthcare for Purdue Healthcare Advisors (PHA). In this role, he teaches and advises hospitals and healthcare agencies throughout Indiana and the Midwest to adopt lean methodologies. Nathan also lends his process-improvement expertise to the Indiana Health Equity Alliance (I-HEAL) and the Quality Processes for Health Improvement Initiative in Grant County.
Prior to his position at Purdue University, Nathan spent more than eight years working in the mental health and ambulatory care setting across northern Indiana in the areas of Operations, Quality, Marketing and Outreach, and Patient Relations. Nathan has implemented various Lean and Six Sigma projects throughout his time in healthcare helping improve processes for submitting claims, increasing patient access, improving call center operations, achieving clinic PCMH recognition and recertification, IT/EHR training and implementation, and improving CMS quality metrics.
Nathan earned his bachelor’s degree in anthropology and business administration from Longwood University and his master’s degree in healthcare administration from Valparaiso University. He is a Patient-Centered Medical Home Certified Content Expert (PCMH CCE), Six Sigma Green Belt (SSGB), Lean Daily Improvement Facilitator (LDIF), and Lean Practitioner (LP).