Greenway Health EHR software issues

Are you a Greenway Health EHR software customer?

In the fall of 2018, Greenway Health, LLC reached out to their customers regarding measure calculation errors affecting two Promoting Interoperability measures: View, Download, Transmit (VDT), and Patient-Specific Education.  These measures are calculating numerators at higher values than they should. 

Greenway Health is actively working to fix the issues, and has reached out to notify customers using the impacted products, versions, and CHPL ID numbers. If you are affected by this issue, please provide your information to the Indiana Family and Social Service Administration (FSSA) by filling out the form below.

Should you attest to the Indiana Medicaid PI Program Year 2018?

Indiana Medicaid Promoting Interoperability (PI) Program providers impacted by this this calculation error are ADVISED NOT TO ATTEST to the measures for IMPIP program year 2018  using your current reports. 

What to do now: Greenway representatives have stated that fixes may not occur until late 2019. In the meantime, providers can log into the MAPIR attestation system and enter program year 2018 Medicaid patient volume data. If ― after the issues are fixed by Greenway Health and you have updated the Greenway Health product ― you still achieve the PI measure thresholds, you may then re-access your application in MAPIR, enter the remaining data, and submit the application for processing. 

If you are audited: In the event that you attest using the deficient CEHRT and are randomly selected for an audit, you will not be penalized during the post-payment audit if you were unaware of CEHRT deficiencies at the time of their attestation. However, now that Greenway Health has alerted states and their customers of known issues, you should not attest to Meaningful Use with data they know to be incorrect.

As a reminder, per regulation, eligible providers must maintain documentation to support attestations for at least six (6) years.

Information Submission to the FSSA

First and Last

Intergy, PrimeSuite, etc.


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