Soft-skills training

Montage depicting soft-skillskDecks for Professional Development

Organizations use kCards for professional development to improve the effectiveness of training, coaching, and process improvement; and to increase job satisfaction, ward against burnout, and build resilience in key employees. Scroll down to view cards from sample kDecks.

Active Listening kDeck

An active listener makes a conscious and explicit effort to receive, process, and respond to verbal communications in the most effective means possible.


Evidence-Based Competency Model

To master active listening, you must:

  • focus your awareness on hearing
  • manage your emotional and cognitive reactions to what you hear
  • tune your physical behavior and environment for hearing
  • ask questions to clarify meaning
  • provide feedback to confirm and deepen understanding

Take time to flip through the cards, download a few,
try them out, and share them with others.

Looking for a certain skill set? Let us know!

Resilience kDeck

When you have resilience, you are able to handle significant stress more effectively and, by building key skills, you can recover more quickly from trauma, setbacks, and significant stress. It is believed that building resilience among caregivers will lessen the impact on clinical burnout.


Evidence-Based Competency Model

To improve resilience, you must:

  • regulate your emotions and control your impulses
  • develop personal problem solving skills
  • increase self-confidence
  • establish good personal relationships
  • develop a positive outlook

Take time to flip through the cards, download a few,
try them out, and share them with others.

Looking for a certain skill set? Let us know!

Emotional Intelligence kDeck

Research suggests that it is our emotional intelligence (EI) more than IQ that is responsible for success and happiness in life. In the broadest sense, EI includes our ability to manage ourselves and our relationships with other people. Being smart emotionally means you can spot, surface, understand, stimulate, and manage positive and negative feelings in yourself and others to achieve specific results.


Evidence-Based Competency Model

To master emotional intelligence, you must:

  • identify and understand emotions in yourself
  • stimulate and maintain the emotions you want
  • control and manage your unwanted emotions
  • identify and understand emotional states in others
  • stimulate and maintain emotions in others
  • manage disruptive emotions in others

Take time to flip through the cards, download a few,
try them out, and share them with others.

Looking for a certain skill set? Let us know!