Process+People approach to performance improvement

Tools for making small, daily, coordinated changes to processes, skills, and behaviors

Online, interactive experience enhanced by remote coaching

Access to community of practice for real-world case studies

Option to earn facilitator certification or a digital badge

Lean Immersion Facilitator

Lean Immersion is a course offered through the Purdue Healthcare Advisors Lean First program on PHA Direct, our online platform for instruction, coaching and community building. The course pairs process-improvement skills and people skills into a learning experience that drives sustainable impacts in health care for many challenging applications.

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The program offers access to remote coaching as well as Connect, an online community that houses tools and real-world, process-improvement case studies. 

The complete Lean Immersion program combines training and coaching for both Lean Daily Improvement Facilitator and for Lean Behavior Change Facilitator with applied work that culminates in your designation as a Certified Lean Immersion Facilitator. You can expect about 24 hours of online work combined with 40 hours of applied work; reflective practice; and your contribution to Connect.

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Customized Training Options

Our unique, two-pronged approach to performance improvement allows you to choose where your lean journey begins. 

Track 1 trains and certifies you as a Lean Daily Improvement Facilitator; Track 2 trains and certifies you as a Lean Behavior Change Facilitator. You may choose to start with either track or to approach the program in phases by completing the online training first to earn a digital badge, which is a recognized credential from Purdue University. You then have the option, but no obligation, to upgrade later to complete the application work and other requirements for full certification.

Training for a digital badge requires the completion of 10 learning modules or about 12 hours of online work per track. To complete a module, you'll make a submission, complete a quiz, and participate in a discussion thread. You’ll also submit hands-on exercises involving real-world tasks, which are reviewed by your coach. Certification requires about 20 additional hours of applied work per track.

Track 1 - Process Skill Building

Lean Daily Improvement Facilitator 

Discover the tools for continuous process improvement at the point of service. 

About the LDI Track: Track 1 focuses on the process-improvement side of lean, introduces you to Lean Daily Improvement (LDI), and trains you to be an LDI Facilitator.

You’ll learn how to make daily small (but meaningful) adjustments while work is being done in order to hold a metric. You'll select a key performance metric; collect and display data visually; run team huddles to get to root causes; assign corrective actions; and keep the process moving. You’ll become familiar with the six to nine Sources of Influence; the Overload Principle; engaging teams; and change management.

See the LDI course flowchart and get more information about LDI.

Track 2 - People Skill Building

Lean Behavior Change Facilitator 

Discover the tools for continuous personal learning. 

About the LBC Track: Track 2 focuses on the people-skills side of lean, demonstrates the tools for lasting behavior change, and trains you to be an LBC Facilitator.

You’ll learn how to build soft skills in the areas of empathy, communication, team facilitation, resilience, and more. You'll choose an evidence-based competency model; review literature to synthesize competencies used by skilled practitioners; establish measures; and create soft-skill building tools called kCards. From there, your selected community of participants will begin to build competencies as you monitor and provide support; curate content; and evaluate their progress.

See the LBC course flowchart.