Process+People approach to performance improvement
Tools for making small, daily, coordinated changes to processes, skills, and behaviors
Online, interactive experience enhanced by remote coaching
Access to community of practice for real-world case studies
Option to earn facilitator certification or a digital badge
Customized Training Options
Our unique, two-pronged approach to performance improvement allows you to choose where your lean journey begins.
Track 1 trains and certifies you as a Lean Daily Improvement Facilitator; Track 2 trains and certifies you as a Lean Behavior Change Facilitator. You may choose to start with either track or to approach the program in phases by completing the online training first to earn a digital badge, which is a recognized credential from Purdue University. You then have the option, but no obligation, to upgrade later to complete the application work and other requirements for full certification.
Training for a digital badge requires the completion of 10 learning modules or about 12 hours of online work per track. To complete a module, you'll make a submission, complete a quiz, and participate in a discussion thread. You’ll also submit hands-on exercises involving real-world tasks, which are reviewed by your coach. Certification requires about 20 additional hours of applied work per track.
Lean Daily Improvement Facilitator
Discover the tools for continuous process improvement at the point of service.
About the LDI Track: Track 1 focuses on the process-improvement side of lean, introduces you to Lean Daily Improvement (LDI), and trains you to be an LDI Facilitator.
You’ll learn how to make daily small (but meaningful) adjustments while work is being done in order to hold a metric. You'll select a key performance metric; collect and display data visually; run team huddles to get to root causes; assign corrective actions; and keep the process moving. You’ll become familiar with the six to nine Sources of Influence; the Overload Principle; engaging teams; and change management.
Lean Behavior Change Facilitator
Discover the tools for continuous personal learning.
About the LBC Track: Track 2 focuses on the people-skills side of lean, demonstrates the tools for lasting behavior change, and trains you to be an LBC Facilitator.
You’ll learn how to build soft skills in the areas of empathy, communication, team facilitation, resilience, and more. You'll choose an evidence-based competency model; review literature to synthesize competencies used by skilled practitioners; establish measures; and create soft-skill building tools called kCards. From there, your selected community of participants will begin to build competencies as you monitor and provide support; curate content; and evaluate their progress.
See the LBC course flowchart.