Healthcare ChallengesIt's difficult to make lasting improvements in health care without simultaneously addressing three interlocking components: 1) complex processes, 2) subtle people-to-people interactions, and 3) behavior-change challenges. Most improvement methodologies struggle to achieve sustainable impacts because they fail to encompass all these dimensions.

You may have noticed that nearly every key interaction point between you and your patient or you and your care team — from scheduling and treatment to discharge and billing — requires a people+process approach.

Some of the pressing issues on a healthcare leader’s agenda today — diversity/inclusion, burnout/resilience, chronic conditions/patient engagement — all benefit from lean methodologies that allow people to take ownership of and re-work the process while developing the soft skills (i.e. interpersonal skills or "people skills") needed for the process to work. That's why Purdue Healthcare Advisors developed Lean Immersion.

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Consider this scenario

Not only must employers be deliberately inclusive to find, hire and retain top-quality workers, but respecting diversity and inclusion also may mean changing the workflow (process) to modify services as well as training the staff (people) on how to best communicate with a culturally and linguistically diverse patient population.

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Offered through PHA Direct, Lean Immersion is the first program to integrate complex processes, subtle people-to-people interactions, and behavior-change challenges into a single, online, community-based learning network. You'll discover how to make small, daily, coordinated changes to processes, skills, and behaviors. These changes will lead to sustained, evidence-based practices and improved healthcare access, quality, and cost.

Lean Daily Improvement equips you with robust lean techniques to make systematic changes while work is being done. It's a method that provides the least amount of disruption to the workday. Lean Behavior Change equips you with tools for continuous personal learning, which is key to hardwiring  behaviors necessary for increased patient engagement, job resilience, and more.

Together, Lean Daily Improvement and Lean Behavior Change immerse you in sustainable healthcare transformation at the point of service.