Lean for Rural Healthcare
For many of the grant initiatives shepherded by Purdue Healthcare Advisors, we serve practices, hospitals and clinics located in rural and sometimes extremely remote areas. Serving the needs of small and under-resourced providers (SURP) who are underserved by other consultants is part of our mission as a non-profit, outreach program of Purdue University. To that end, PHA has engineered and field tested a form of lean designed to address the constraints and challenges of rural healthcare. We call it Lean First.
We are a proud partner of both the National Rural Health Association (NRHA) and the Indiana Rural Health Association (IRHA).
Utilizing SHIP/FLEX improvement funds for cohort-based, lean training
We've had success over the years working with cohorts of hospitals and healthcare organizations through funding from various sources. Our Lean Healthcare Transformation Initiative, which is a multi-year effort funded by the Indiana State Office of Rural Health (INSORH) Program through the Medicare Rural Hospital Flex Grant Program, involves two cohorts. Several hospitals from the first cohort created Lean Offices that were certified by Purdue in 2019. The second cohort is comprised of hospitals and behavioral health organizations that are working on establishing their own Lean Offices in the near future.
You can learn more about the program by viewing these two webinars:
- Webinar: Effective Implementation of Lean Methodologies in Rural Healthcare (PHA webinar presentation for the National Rural Health Association)
- Webinar: Lean Healthcare Transformation Initiative: A Case Study on Two Critical Access Hospitals (PHA webinar presentation for the National Rural Health Association)
We have also worked with a hospital cohort in rural Oregon through funding from the Small Rural Hospital Improvement Grant Program (SHIP), and with cohorts comprised of rural practices, clinics and hospitals enrolled in the Great Lakes Practice Transformation Network, a CMS-funded program that we manage for Indiana.
Transforming organizations with Lean First
The level of investment and “lift” starts light with our Lean First program and progresses through various levels of lean maturity. First we train your organization’s core team to use innovative, healthcare-focused lean tools to make and sustain process-improvement changes. Then experienced coaches help you develop an agile approach to align your lean work with organizational strategic priorities. Finally, your team establishes a core set of institutional metrics to measure outputs and interpret information in a transparent way.
The Lean First program allows participants to level off at any stage of lean maturity and still continuously improve. As your core team is better able to move horizontally and vertically within your organization, you have the option of establishing a Lean Office to operationalize lean and ensure your ability to grow and incubate lean talent.
Online training available
Because we've worked with hundreds of rural providers, we know how difficult it is for you to find the time and resources to embed lean in your organization. So we invested in the creation of PHA Direct, an e-learning environment from which we can affordably and conveniently train and coach rural healthcare cohorts across the country.
Much of our training can be customized with a combination of onsite visits, online training, remote (interactive webinar-based) training, and remote and onsite coaching. Lean Daily Improvement is now available as an online digital badge course with coaching for those who wish to complete an LDI project to become certified as an LDI Facilitator. The course equips healthcare professionals with robust lean techniques to make approved, systematic changes while work is being done. Unlike Rapid Improvement Events, Value Stream Analysis or Lean Six Sigma, LDI is a method that provides the least amount of disruption to the workday because it occurs at the point of service. Trained LDI Facilitators know how to choose a key performance metric; collect and display data visually; run team huddles to get to root causes; assign corrective actions; and keep the process moving. Online learning, access to a community of practice with a repository of real-world success stories, and remote coaching by lean experts make LDI a smart choice for resource-constrained organizations that want to boost quality metrics.
Success with Lean Daily Improvement
We have witnessed excellent outcomes implementing LDI over the past few years to help hospitals, practices, FQHCs, CHCs, and behavioral health comply with quality improvement activities. With LDI, our clients expressed a high level of front-line staff engagement, felt it enabled team members to quickly grasp the power of lean, and saw an almost immediate effect on metrics/measures. Most have gone on to spread LDI throughout their organization. Online LDI learners benefit from both training and remote coaching.
- Lean Daily Improvement helps improve chronic care management enrollment at multiple sites (HealthLinc)
- A Northeast Indiana primary care applies practice transformation tools to hit MIPS metrics (Dupont Family Medicine)
- Lean improvement for behavioral health services organization helps to provide more timely care for patients with personality disorders (Southwestern Behavioral Health)
- Rural hospital uses Lean Daily Improvement to increase patient feedback (Woodlawn Hospital)
- Primary care provider uses PHA's Lean Daily Improvement to better A1c measures (Elwood Family Medicine)
- Small Mishawaka practice uses Lean Daily Improvement to improve MIPS metric (McKinley & Shipshewana Medical Clinics)
- Primary care practice improves EHR efficiency for better physician-patient interaction (Premier Family Medicine)
- Northwest Indiana-based provider network improves its diabetes care monitoring with Lean Daily Improvement (Community Care Network, Inc.)