Lean Immersion

Making lasting improvements in healthcare is difficult because of the complex processes, subtle people-to-people interactions, and behavior change challenges that must be addressed simultaneously. Most improvement methodologies fail to encompass all of these dimensions and struggle to achieve sustainable impacts. Lean Immersion — an online Lean First course offered through our elearning platform PHA Direct — is the first to integrate these dimensions into a single, community-based learning network.

Lean Immersion is designed for making the small, daily, coordinated changes in process, skills, and behaviors needed to sustain evidence-based practices and improve access, quality, and cost. What sets it apart from other lean training programs is a two-pronged training approach that pairs process-improvement skills and people skills to create a learning experience that produces a high return on your training investment. It uses Lean Daily Improvement (LDI), which is a section of the lean toolbox that can be easily accessed and used on all kinds of projects because it leaves out the more advanced lean tools in favor of instruction on how to make systematic, small-step changes while work is being done and to sustain those gains. The course also introduces an award-winning, microlearning technique called kCards to build skills and change behaviors.

Lean Immersion is the first training program to integrate complex processes, subtle people-to-people interactions, and behavior-change challenges into a single, community-based learning network for the healthcare industry.

The program offers access to remote coaching as well as Connect, an online community that houses tools and real-world, process-improvement case studies. The complete Lean Immersion program combines training and coaching for Lean Daily Improvement Facilitator (Track 1) and for Lean Behavior Change Facilitator (Track 2) with applied project work that culminates in your designation as a Certified Lean Immersion Facilitator. You can expect about 40 hours of online work combined with 40 hours of project work; reflective practice; and your contribution to Connect. The course also offers the option of digital badges in lieu of certification.