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Process Improvement for Healthcare

Project Management/Consulting

We are experts at combining assessment, coaching, training and delivery to meet your immediate operational needs and long-term goals. We work with clinics and hospitals, entire health systems, and participate in regional and national programs such as Partnership for Patients. We work with clinics and hospitals, entire health systems, and participate in regional and national programs such as Partnership for Patients. We have more than a decade of experience using lean to improve patient flow; reduce hospital acquired conditions; enhance patient satisfaction; and make other improvements that drive quality and revenue up and cost down. See some of our case studies

When you engage PHA for consulting/project management, we'll build your lean capacity by assessing processes; coaching and training staff; and facilitating learner-selected improvement projects to foster lean skills. Our Lean First approach incorporates four levels of competency to connect with each level of the organization. We start with a strategy discussion to determine how we can best create value followed by a deployment plan, and then a sustainment plan to ensure improvements hold and continue to be refined. 

Lately we've been working with Critical Access Hospitals, Rural Hospitals, Rural Health Clinics and Behavioral Health Organizations on a multi-year, CMS/state-funded initiative to certify them as lean offices. We also spent several years helping small practices and clinics identify improvement opportunities; conduct improvement events; earn lean certifications; and apply lean methodologies to improve metrics without major workflow disruption.

Training & Certifying Professionals

We train in a variety of formats: onsite, remote delivery and through PHA Direct, an online platform for instruction, coaching and community building. Through this platform, all learners have access to Connect, our online community of practice devoted to excellence in healthcare. 

  • Lean Daily Improvement Facilitator — Learn how to make small but meaningful daily adjustments to work flows in order to move or hold a metric.
  • Lean Practitioner — Learn how to plan, deliver and facilitate Kaizen and Rapid Improvement Events (RIEs).
  • Advanced Lean Practitioner — Learn how to plan and facilitate Value Stream Analysis (VSA) events, and deploy advanced solutions such as Kanban and lean service cells.
  • Lean Leader — Use lean thinking to move key operational, clinical and financial metrics and build a culture of continuous improvement.
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