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Lean solutions for healthcare

We are experts at combining assessment, coaching, training and delivery to meet your immediate operational needs and long-term goals

Lean First for Healthcare

Our experience teaches us that sustainable improvement is critical for better patient care and improved efficiencies, and that healthcare organizations that link strategy, deployment and continuous improvement have the most success with lean methodologies for process improvement. We focus first on building lean capacity within organizations by assessing processes; coaching and training staff; and facilitating learner-selected improvement projects to foster lean skills. We use a Lean First approach that incorporates four levels of competency to connect with each level of the organization. When you engage PHA's services, we'll start with a strategy discussion to determine how we can best create value followed by a deployment plan (usually a combination of training, improvement events, and project management), and a sustainment plan to ensure improvements hold and continue to be refined. 

Training & Certifying Professionals

We train in a variety of formats: onsite, remote delivery and through PHA Direct, an online platform for instruction, coaching and community building. Through this platform, all learners have access to Connect, our online community of practice devoted to excellence in healthcare. We train healthcare professionals to hold the following certifications:

Lean Daily Improvement Facilitator — Learn how to make small but meaningful daily adjustments to work flows in order to move or hold a metric.

Lean Practitioner — Learn how to plan, deliver and facilitate Kaizen and Rapid Improvement Events (RIEs).

Advanced Lean Practitioner — Learn how to plan and facilitate Value Stream Analysis (VSA) events, and deploy advanced solutions such as Kanban and lean service cells.

Lean Leader — Use lean thinking to move key operational, clinical and financial metrics and build a culture of continuous improvement.

Certifying Lean Offices

We work with clinics and hospitals, entire health systems, and participate in regional and national programs such as Partnership for Patients. We have more than a decade of experience using lean to improve patient flow; reduce hospital acquired conditions; enhance patient satisfaction; and make other improvements that drive quality and revenue up and cost down. See some of our case studies.

Lately we've been working with Critical Access Hospitals, Rural Hospitals, Rural Health Clinics and Behavioral Health Organizations on a multi-year, CMS/state-funded initiative to certify them as lean offices. We also spent several years helping CMS-funded Great Lakes Practice Transformation Network and the Quality Payment Program for the Midwest practices and clinics identify improvement opportunities; conduct improvement events; earn lean certifications; and apply lean methodologies to improve metrics without major workflow disruption.

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